Last updated August 31, 2023
At Mud Bike, we understand that from time to time, customers may encounter issues or have questions about their purchases. This policy outlines the guidelines for addressing inquiries and concerns related to the products we review or write about on our website, https://www.mudbike.com/. Please take a moment to review this policy to ensure a smooth and efficient experience.
Contact the Store Where You Purchased the Item
If you have purchased a product from from the stores that Mud Bike is an affiliate of, and you encounter any issues, or defects, or have questions about the product, we kindly request that you contact the store where you made your purchase. As we do not sell products, we do not take payment and therefore do not provide refunds.
Mud Bike is an affiliate of several stores, each of which is responsible for handling customer inquiries related to products they have sold. This includes matters such as order status, returns, exchanges, warranty claims, and technical support.
Reasons to Contact the Store
- Warranty Claims: If you believe your product is covered by a warranty, please contact the store of purchase for warranty information and assistance with your claim.
- Returns and Exchanges: If you wish to return or exchange a product, the store of purchase will guide you through their specific return and exchange policies.
- Product Information: For inquiries related to product specifications, compatibility, or usage, the store where you made your purchase can provide you with the most accurate and up-to-date information.
Store Contact Information
To find contact information for the store where you purchased your product, please refer to your purchase receipt or visit the store’s website. In addition, you can locate the relevant contact details in your order confirmation email.
For technical issues, setup assistance, or troubleshooting, please contact the store where you purchased the product or refer to the product’s user manual. Many technical inquiries can be resolved through the store’s dedicated technical support resources. We also suggest contacting the manufacturer if the vendor cannot provide the answers you need.
Mud Bike Support
While we encourage you to contact the store of purchase for assistance, there may be cases where you need assistance that is not store-specific. Mud Bike’s support team is available to assist with general inquiries, feedback, and concerns related to our website. You can reach us via email at [email protected].
Feedback, Reviews, and Suggestions
If you would like to leave feedback or reviews about your purchasing experience or the product itself, we encourage you to do so through the appropriate channels provided by the store.
If you have suggestions for improvements or ideas for our website, please feel free to share them with us at [email protected].
At Mud Bike, we are committed to providing you with the best possible information on the products we cover. If you have any questions or require clarification regarding this Refund Policy, you may email us at [email protected].